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VERY poor design all the way around and you have to fool with it so much to get it to work its irritating. I have this coffee maker.It is tough to screw the top tightly and after a few years of use it loses steam because you can't get the lid tight enough. ALSO, almost forgot, you cannot get enough water in it to fully froth the milk AND make your espresso most especially after the unit is a few years old. It is also hard to turn the knob on the left because of the rounded design. THe tray below, under the coffe pot is ill fitting as well. I took care of mine by cleaning it often and to no avail.Linda L. Gens
So my husband looked on Amazon and found this great coffee maker and he ordered it for me. I searched for 3-4 weeks at different stores and they all said they carried the Mr. Coffee Steam Espresso Maker, but they never were sure when they would get this back in stock. The transactions went smooth and the coffee maker arrived in a timely fashion and arrived brand new like described. I use it every morning and love it.
My grown grandson requested this specific item as a birthday gift from us. His friend has one and after enjoying coffee there many times, he wanted a Mr. Coffee Steam Espresso Maker of his own. He is very pleased with it and recommends it highly.
It makes the best coffee I've ever had, far better than the overpriced (and horrible) Starbuck's or any other restaurants. Although with that one the handle didn't break until I'd used it for a year or so. I certainly hope you didn't send me a "refurbished" ECM20, or one that's been opened, and passed it off as "new". Where's the manual. I just don't load it up to expresso strength (usually 3/4 full). This is the third ECM20 I've bought in the past eight years.
I keep buying them, because, again, the brew is superlative. I use it for regular coffee, not expresso or cappucino. First of all, I must say: I love the ECM20. Fairly inexpensive, perhaps you get what you pay for in terms of quality & longevity.Cons: Build & materials quality is substandard (not Amazon's fault). I could send it back, but it's not really worth the bother, it still works just like the one I've got now, I've used for about 3 years with that very same problem. Also, NO MANUAL. I've had 3 ECM20's, and they last about two years or longer (2 years if the heating element gives out early).
It's about 3 years old (maybe 4). Which is why I put up with the fact that the model has a limited lifetime - for me, it's about two years. I'm glad I've got the manual from my previous one, it has important instructions on cleaning and safety. I want a new one as the one I've got now I've had to patch with superglue to keep the steam from escaping. This is the first one I had to order online, and, Amazon, the unit came with the brew handle broken and little pieces of it within the styrofoam packaging. So I gave you a 3 out of 5 stars:Pros: Best cup of coffee, ever. Shipped with broken handle & no manual (very much Amazon's fault)
Didn't get to try it out yet. But I think it will work just fine and it was a really good pirce.
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